Railroad Commission of Texas Announces New, Toll-Free Emergency Contact Number

07/06/2015

AUSTIN –The Railroad Commission of Texas today announced the addition of a new toll-free telephone number for reporting emergencies to the agency. Commission staff is on call 24 hours a day, seven days a week to respond to emergencies related to oil and gas exploration and production, intrastate pipelines and alternative fuels, including propane. The new toll free number, 844-773-0305, continues the Commission’s efforts to make the agency accessible to the public, industry stakeholders and emergency responders.

Commission employees are not emergency responders or law enforcement officials. However, Commission staff work closely with emergency responders to provide support in the event of an emergency. Adding the toll-free number to the Commission’s existing emergency number—512-463-6788—provides another method for easily notifying the Commission of an emergency situation related to the agency’s regulatory oversight. The Commission reminds all citizens of the importance of calling 911 first in any emergency situation.

Chairman David Porter said, “The new toll-free emergency line at the Commission is intended to provide additional support and make contact with our staff more streamlined and efficient, both during an event, and as part of any subsequent investigation.”

Commissioner Christi Craddick said, “Public safety and the protection of our natural resources are our highest priority at the Commission. While we never want to see an emergency situation arise, our staff is on call and ready to support emergency responders including providing information and overseeing any related cleanup efforts.”

Commissioner Ryan Sitton said, “Callers to the toll-free emergency number are connected to Commission staff or, in the case of calls made outside of business hours, the Commission’s 24-hour answering service. Working in partnership with local officials and other state agencies, our staff is ready at all times to assist with emergencies.”

Additional information on how to reach the Commission can be found on the agency website at www.rrc.texas.gov under “Contact Us.” Staff in Commission offices throughout the state provide support at the local level and assist emergency responders by sharing expertise and enforcing Commission rules and state laws.

About the Railroad Commission

Our mission is to serve Texas by our stewardship of natural resources and the environment, our concern for personal and community safety, and our support of enhanced development and economic vitality for the benefit of Texans. The Commission has a long and proud history of service to both Texas and to the nation, including almost 100 years regulating the oil and gas industry. The Commission also has jurisdiction over alternative fuels safety, natural gas utilities, surface mining and intrastate pipelines. Established in 1891, the Railroad Commission of Texas is the oldest regulatory agency in the state. To learn more, please visit http://www.rrc.texas.gov.