New Year’s Day Holiday Schedule

In observance of the New Year holiday, the Railroad Commission of Texas will close at 12:00 p.m. on Wednesday, December 31, 2025, and remain closed through Friday, January 2, 2026. Normal business operations will resume at 8:00 a.m. on Monday, January 5, 2026.

Emergency Contacts: Staff remain available to respond to emergencies. For emergencies, call toll-free at 844-773-0305.

Non-Submetered Master Meter Disconnections

Information on rules regarding Non-Submetered Master Meter accounts within municipalities.

As per House Bill 1772, 16 Tex. Admin. Code § 7.475 relating to Municipality Contact Information for Notice of Disconnection for Non-Payment for Non-Submetered Master Metered Multifamily Properties, the Railroad Commission will implement a mechanism by which municipalities can opt to receive notice from utilities when a Non-Submetered Master Metered Multifamily Property is subject to disconnection of service due to non-payment. Below are options for municipalities to provide contact information as well as for utilities to ascertain which municipalities have elected to participate. 

Municipalities: 

Provide contact name, phone number and mailing address for the designated municipal contact via email to mastermeters@rrc.texas.gov or by mail to: 

  Director 
  Gas Services Department
  Railroad Commission of Texas 
  P.O. Box 12967 Austin, TX 78711-2967 

Natural Gas Distribution Utilities: 

To ascertain if a municipality has elected to be sent disconnection notices for non-sub-metered master meter customers within their jurisdictions, email mastermeters@rrc.texas.gov.

Municipality Contact Information for Municipalities that have Opted to Recieve Notice:

Municipality Contact Person Phone Address
Arlington Mike Bass (817) 459-5341 1030 SW Green Oaks Blvd.
Arlington, TX 76017

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