Important Messages:

Texas.Gov Payments General Maintenance

Notice to Operators: RRC Online Payments will be intermittently unavailable October 29, 2026, from 10:00 PM to 11:00 PM CT.  During this time, customers using RRC applications will be unable to process online payments through Texas.gov payment services and will be redirected to a maintenance page and unable to complete payments until after the maintenance is complete.

Proposed Rule Amendments: §§ 3.15 and 3.58

The proposed amendments to rules §§ 3.15 and 3.58, related to Senate Bill 1150 (89th Legislative Session, 2025), have been posted for public comment. Comments will be accepted until 5:00 pm on Friday, November 13, 2026. For more information, including an online comment form, please visit the RRC Proposed Rules page.

Non-Submetered Master Meter Disconnections

Information on rules regarding Non-Submetered Master Meter accounts within municipalities.

As per House Bill 1772, 16 Tex. Admin. Code § 7.475 relating to Municipality Contact Information for Notice of Disconnection for Non-Payment for Non-Submetered Master Metered Multifamily Properties, the Railroad Commission will implement a mechanism by which municipalities can opt to receive notice from utilities when a Non-Submetered Master Metered Multifamily Property is subject to disconnection of service due to non-payment. Below are options for municipalities to provide contact information as well as for utilities to ascertain which municipalities have elected to participate. 

Municipalities: 

Provide contact name, phone number and mailing address for the designated municipal contact via email to mastermeters@rrc.texas.gov or by mail to: 

  Director 
  Gas Services Department
  Railroad Commission of Texas 
  P.O. Box 12967 Austin, TX 78711-2967 

Natural Gas Distribution Utilities: 

To ascertain if a municipality has elected to be sent disconnection notices for non-sub-metered master meter customers within their jurisdictions, email mastermeters@rrc.texas.gov.

Municipality Contact Information for Municipalities that have Opted to Recieve Notice:

Municipality Contact Person Phone Address
Arlington Mike Bass (817) 459-5341 1030 SW Green Oaks Blvd.
Arlington, TX 76017

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