Site Policies



Compact With Texans

The mission of the Railroad Commission of Texas is to serve Texas by our stewardship of natural resources and the environment, our protection of personal and community safety, and our support of enhanced development and economic vitality for the benefit of Texans. The Commission has a long and proud history of service to both Texas and to the nation, including almost 100 years regulating the oil and gas industry.

The Commission has regulatory jurisdiction over the oil and natural gas industry, pipeline transporters, natural gas and hazardous liquid pipeline industry, natural gas utilities, the LP-gas industry, and coal and uranium surface mining operations. The Commission exists under provisions of the Texas Constitution and exercises its statutory responsibilities under state and federal laws for regulation and enforcement of the state’s energy industries. The Commission also has regulatory and enforcement responsibilities under federal law including the Surface Coal Mining Control and Reclamation Act, Safe Drinking Water Act, Pipeline Safety Acts, Resource Conservation Recovery Act, and Clean Water Act.

The Commission is led by three commissioners elected by Texas voters to serve six-year terms with one commissioner seeking election every two years.

The Commission is organized into divisions that work together to accomplish the Commission's mission.

Customer Service Survey

The Commission is committed to providing customer service of the highest quality. We invite you to take a brief survey to provide feedback on the customer service you received.

Click here to take the Railroad Commission of Texas Customer Service Survey

If you are in need of further assistance or have additional comments, contact the Commission via email atCustomerService@rrc.texas.gov

Reports on Customer Service

To find RRC expenditures and all state agency expenditures we are providing a link to the Comptroller of Public Accounts, Where the Money Goes -State Expenditures web site. The data provided in this Where the Money Goes / Where the Money Comes From tools is now available in one location in a new dashboard. The tool provides graphical representations of the data and tables that can be downloaded for further analysis

For questions concerning Where the Money Goes web site, please contact the Comptroller of Public Accounts

Open Records

Contact Open Records:

The Public Information Act, in sections 552.136 and 552.137 of the Texas Government Code, states that an email address of a member of the public that is provided for the purpose of communicating electronically with a governmental body is confidential and not subject to disclosure unless the member of the public affirmatively consents to its release. If you consent to allowing the Railroad Commission to release your email address or if you prefer for your email address to remain confidential, please indicate in the email preference field. For more information about our agency Privacy and Security Policy, look below in the Privacy and Security section.

Accessibility Policy

The Railroad Commission of Texas is committed to making its website accessible to all users. We adhere to WC3 Web Accessibility Initiatives - Web Content Accessibility Guidelines (WCAG) 2.0 Level AA conformancy.

We welcome comments and suggestions to improve the accessibility of our website. Please reference our Electronic and Information Resources Accessibility Policy and Procedures Manual.

If you use assistive technology and you experience any problem accessing the information available through our website, please send a detailed email describing the problem to our Electronic and Information Resources Coordinator via email at accessibility_coordinator@rrc.texas.gov or contact the RRC through Relay Texas at http://relaytexas.com/.

To enable us to respond in the most helpful way, please provide:

  • nature of the accessibility problem,
  • preferred format in which to receive the material,
  • Web address of the requested material, and
  • your contact information.

Every attempt will be made to promptly address the problem; however, please note that due to technological resource limitations or similar factors we may be unable to resolve all reported issues.

Additional information on accessibility programs in Texas is available from the Governor's Committee on People with Disabilities at www.governor.state.tx.us/disabilities .

Privacy and Security Policy

The Railroad Commission of Texas (RRC) maintains this website as a public service. The following is the privacy policy for this website (all pages starting with www.rrc.texas.gov, www.propane.tx.gov, altenergy.rrc.texas.gov, webapps.rrc.texas.gov, or driller.rrc.texas.gov).

  1. The RRC does not use cookies to collect information. Note: A cookie file contains unique information a website can use to (1) track such things as passwords, lists of pages you've visited, and the date when you last looked at a specific page, or (2) identify your session at a particular website. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart application.
  2. If you send the RRC an electronic mail message with a question or comment that contains personal identifying information, or fill out a form that e-mails us this information, we will only use the personal identifying information to respond to your request and analyze trends. We may redirect your message to another government agency or person who is in a better position to answer your question.
  3. For site management functions, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personal identifying information, and will not be released to any outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceeding

We use Log analysis tools to create summary statistics, which are used for purposes such as assessing what information is of most interest, determining technical design specifications, and identifying system performance or problem areas. The following information is collected for this analysis:

 

  • User Client hostname - The hostname (or IP address if DNS is disabled) of the user/client requesting access
  • The user-agent information includes the type of browser, its version, and the operating system it's running on
  • The referer specifies the page from which the client accessed the current page
  • System date - The date and time of the user/client request
  • Full request- The exact request the user/client made
  • Status - The status code the server returned to the user/client
  • Content length - The content length, in bytes, of the document sent to the user/client
  • Method - The request method used
  • Universal Resource Identifier (URI) - The location of a resource on the server
  • Query string of the URI - Anything after the question mark in a URI
  • Protocol - The transport protocol and version used

 

  1. The RRC uses web-based forms for such purposes as collecting survey results, online reports, providing online registration for some RRC sponsored events and examinations, and online application and purchase of certain RRC-issued permits and licenses. Personal information collected from web-based forms has a specified use and RRC uses that information only for that purpose.

  2. For site security purposes and to ensure that this service remains available to all users at all times, the RRC monitors network traffic to identify any unauthorized attempt to upload or change information, or otherwise cause harm.

Because of the harm to State computer systems, including, but not limited to, the partial or total alteration or damage to data, or the interruption of computer services to other users, the RRC does not consent to access to its computer system by “robots,” denial of service attacks, or any other automated process that results in severe degradation of system performance.

The RRC reserves the right to block, in its sole discretion and without notice, any access to, or use of, its computer services that may compromise computer service to others, or the security of information management systems.

Unauthorized attempts to upload information, change information, or cause damage or harm, are strictly prohibited and may be punishable under Texas Penal Code Chapters 33 (Computer Crimes) or 33A (Telecommunications Crimes).

For more information on the guidelines contained in the Privacy and Security Policy, you may go to the State of Texas Department of Information Resources Standards.

Fraud, Waste and Abuse Reporting

Fraud, waste, or abuse can be related to the expenditure of state funds for:

  • The General Appropriations Act-expenditures by state agencies, colleges, and universities or use of state grant money
  • The federal stimulus or American Recovery and Reinvestment Act
  • Hurricane Ike

Texas Government Code, Section 321.022, requires state agencies to report suspected fraud or unlawful conduct to the State Auditor's Office if there are facts (not just mere suspicion) that point to fraud or unlawful conduct. Persons or entities reporting fraud to the State Auditor's Office (SAO) do not have to establish probable cause and/or have a suspect.

To report fraud, waste or abuse occurring at a Texas state agency, college, or university call the State Auditor's Office (SAO) Hotline at 1-800-TX-AUDIT (892-8348) or you can go to the SAO's website. Persons who report fraud may choose to remain anonymous.

The Railroad Commission of Texas (Commission) is the state agency with primary regulatory jurisdiction over the oil and natural gas industry, pipeline transporters, natural gas and hazardous liquid pipeline industry, natural gas utilities, the LP-gas industry, and coal and uranium surface mining operations. The Commission also has regulatory and enforcement responsibilities under federal law including the Surface Coal Mining Control and Reclamation Act, Safe Drinking Water Act, Pipeline Safety Acts, Resource Conservation Recovery Act, and Clean Water Act.

The Commission operates its programs and services without regard to race, color, national origin, gender, age, or disability. As the Commission receives federal funding through various federal grants, it is the policy of the Railroad Commission to comply with federal anti-discrimination laws and regulations including:

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under these civil rights areas may file a complaint with the Commission or one of its federal funding partners.

Please contact the Commission via email at civilrights@rrc.texas.gov or visit the website of one of the Commission’s funding partners for more information.

If information is needed in any other language, contact civilrights@rrc.texas.gov.

Si se necesita información en cualquier otro idioma, póngase en contacto con civilrights@rrc.texas.gov.

Disclaimer

The Railroad Commission of Texas (RRC) provides information via this website as a public service. Unless otherwise noted on an individual document, file, web page, or other website item, RRC grants permission to copy and distribute the information on its website for noncommercial use, as long as the content remains unaltered and is not presented in a misleading way. The RRC has no restrictions on linking to our website as long as a fee is not charged to access our material. However, we would appreciate acknowledgment of any items you use and request that you link to us in the proper context

Links are provided as a public service and for informational purposes only. Links are provided only when the external server provides information that is useful to the public, our constituents or our employees. The RRC does not enter into reciprocal linking agreements.

The RRC makes no effort to independently verify, and does not exert editorial control over, information on pages outside domains registered to RRC and expressly disavows any responsibility for such content, including, but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement of privately owned rights. Links to external servers do not imply any official endorsement, sponsorship, recommendation or approval by the RRC of the opinions, ideas, products, services or information contained therein.

Please note that the information on this website is provided on an “as is” basis. Users of the website are responsible for checking the accuracy, completeness, currency and/or suitability of all information themselves. The RRC makes no representations, guarantees, or warranties as to the accuracy, completeness, currency, or suitability of the information provided via this website. The RRC specifically disclaims any and all liability for any claims or damages that may result from providing the website or the information it contains, including any websites maintained by third parties and linked to the RRC website. The RRC makes no effort to independently verify, and does not exert editorial control over website content hosted on domains not registered to RRC. The RRC does not endorse, sponsor, approve or recommend any of the products, vendors, consultants, or documentation referenced on the website. Any mention of vendors, products, or services is for informational purposes only.



Commissioners