Good Friday

 In observance of Good Friday, the Railroad Commission offices will be closed Friday, March 29, 2024. Staff will be on hand to respond to emergencies. Call toll-free at 844-773-0305.

 

Informal Complaint Statistics

This page provides a general summary of informal complaints.  The count on this page includes informal complaints filed since July, 1996.  The information is updated every six months.

A review of the current and settled complaints as of March 31, 2023 provides the following data:

  • 0 active complaints or inquiries on file.
  • 151 settled complaints or complaints moved to the formal complaint process.

A breakdown of the 151 settled complaints are as follows:

  • 142 settled.
  • 9 moved to the formal complaint process.

Complaint Category Definitions:

Active - complaint in process.

Settled - complaint was settled either by resolution of the issue or the decision of the parties not to pursue the complaint further.

Formal Complaint - parties to the informal complaint moved the complaint to the Commission's formal complaint process.



Commissioners